Good morning and Happy Friday,
This morning we are starting to see some improvements and restoration of services from Microsoft’s 21+ hour outage for Outlook & other M365 apps/services.
Now that things are on the mend, we can take a moment on our end to reflect on what went right and what went wrong.
One of the things that went wrong on our end that we acknowledge is that we attempted to send out an outage notification email to our clients while services were going down.
Not the greatest idea as our email got hung up and who knows if you would’ve or did receive it. Most of our clients are reporting that they received it this morning, which isn’t of much use.
We also posted on all of our social media profiles, but that shouldn’t be the main mode of communication in an emergency outage situation.
All this to say, we have identified this shortcoming and apologize for the delay or lack of information. To fix this, yesterday we applied for a mass SMS communication platform and rights.
This morning we received approval from our platform and for our approval from carriers to be able to send.
We will be reaching out over the next week to get approvals from our main contacts for each customer so that we may reach you in the future in a deliberate and efficient way.
We look forward to fully implementing this system and providing a more redundant and resilient notification method that you can depend on.
Thanks for choosing us and working through events and changes with us.
Happy Friday
Derrick Price
Founder & Owner