Managed Services
Managed IT services in Grand Rapids & West Michigan
One monthly payment for a local Grand Rapids team. We run your technology day to day, keep it secure, and a real person answers in under an hour.
What are managed IT services?
Managed IT services means handing your day-to-day technology to an outside team for a flat monthly fee.
A managed service provider (MSP) partners with your business to watch your systems around the clock, jump on problems early, keeps everything secure, and works with you to plan what comes next. Of course, it also includes a local help desk that you and your team can contact when something pops up!
Arbora’s team is local, we’re all based in West Michigan and Grand Rapids.
We work with businesses across West Michigan and further, and you talk to people who know your systems and your staff by name.
What’s included in our managed IT plans
Help desk and support
- A IT help desk for your entire organization, remote and on-site
- A real person answers on average in under an hour
- 24/7 emergency line for outages and security issues
- New hire setup and same-day lockdown when someone leaves
Cybersecurity
- 24/7 threat monitoring and response on every computer, server, and piece of technology infrastructure
- Email security and filtering that stops phishing, fraud, and spam before it reaches inboxes
- Proactive updates and patches for Windows, macOS, apps, and more
- Backups, watched daily
Care and planning
- Microsoft 365 accounts, licenses and security settings
- Network, Wi-Fi and firewall monitoring
- Hardware and warranty tracking, so replacements are planned with an annual budgetary number
- One call for your vendors: internet, phones, business software, everything
- Regular IT business review meetings, infrastructure audits, and easy to understand recommendations
We support Windows, Mac, iPhone and iPad, Chromebooks and Linux.
Break-fix IT vs. Managed IT
| Break-fix | Managed IT | |
|---|---|---|
| When you get help | After something breaks | Before, during and after |
| What it costs | Hourly bills you can’t predict | One flat monthly price |
| Security | Usually not included | 24/7 monitoring and response |
| Planning | None | Regular reviews and a roadmap |
| Incentive | More problems, more billing | Fewer problems, better for both of us |
Results we stand behind
- Under 1 hour average response from a real person
- 80,000+ email threats blocked for clients since 2023
- Under 20 seconds to stop a live attack
- 100% of attacks stopped, with zero data lost
Which plan fits your business
| Who it’s for | What we handle | |
|---|---|---|
| Managed IT | Businesses without in-house IT | Everything above |
| Co-Managed IT | You have an IT person or team | The tools, security and backup they need, plus backup when they’re out |
| On-Demand | Not ready for a plan | One-off fixes and projects |
Managed IT for regulated and busy industries
We support teams from under 5 people to 200+, including:
- Healthcare: HIPAA-minded security, access controls and backups for practices and clinics
- Retail and e-commerce: PCI help, point-of-sale networks and secure guest Wi-Fi
- Manufacturing: uptime first, with shop-floor networks and office systems kept apart
- Property management: multiple sites, one standard setup, one number to call
- Private equity and venture capital: consistent IT and security across portfolio companies
- Education and automotive: devices, networks and accounts that just work for staff
How getting started works
- Free 30-minute check-up. We come to you, look at what you have and ask what’s getting in the way.
- A clear proposal. One monthly number, what it covers, and what we’d fix first.
- Onboarding. We document everything, set up monitoring and security, and fix the urgent items.
- Day to day. Your team calls one number. We handle the rest.
How much do managed IT services cost?
A flat monthly price based on your devices, servers, locations and how complex your network is. Every quote shows the per-device price, so you see exactly what you’re paying for. Project work is quoted up front. No surprise invoices.
We only recommend what we’d buy if it were our own business. If something isn’t worth it yet, we’ll tell you.
Where we provide managed IT
Our office is in Grand Rapids, and we provide on-site and remote managed IT across West Michigan: Kent, Ottawa, Allegan, Muskegon, Kalamazoo, Calhoun, Barry, Eaton, Ingham, Ionia, Montcalm, Van Buren and Newaygo counties, plus northern Berrien. That includes Grand Rapids, Holland, Grand Haven, Muskegon, Kalamazoo, Battle Creek and Lansing.
Questions we hear
What is a managed service provider (MSP)?
A company that runs your IT for a flat monthly fee: support, security, updates, backups and planning. Arbora is a managed service provider based in Grand Rapids.
Do we have to replace our current IT person?
No. Co-Managed IT gives your IT person or team our tools, security and backup, plus someone to call when they’re out or overloaded.
How fast do you respond?
A real person answers in under an hour on average.
Our Master Service Agreement (MSA) outlines our maximum allowed time based on priority, but it’s never more than one business day.
We’re available Monday to Friday 8am to 11pm and Saturday 10am to 2pm, with 24/7 emergency support.
Do you come on-site?
Yes, anywhere we serve in West Michigan.
We aim to resolve most things remotely, but sometimes we need to get hands-on.
It’s also nice to put a face to a name/email address.
We’re a small team. Is managed IT worth it?
Often, yes.
Our clients range from under 5 people to 200+.
Generally, small teams can feel downtime and security problems the most, because there’s no one else that has the expertise.
We can do our check-up and we will be honest whether or not it makes sense for you at this time.
Can you work with our existing software and vendors?
Yes.
We become the single point of contact for your internet provider, phone system, printers and business software, so you and your team stop having to chase everyone down. That’s our job.
What if we decide to leave?
Your systems, accounts and data are yours. We never hold your property hostage.
We hand over documentation and admin access so the next team can pick up cleanly.
Book your IT & security check-up.
We’ll tell you what’s solid and what isn’t. No pressure, ever.
Information received.
Thanks. We’ll be in touch soon to set up your check-up.
Need us sooner? Call (616) 314-5440.