Co-managed IT services in Grand Rapids & West Michigan

## What is co-managed IT?

Co-managed IT is a partnership between your in-house IT and an outside team. Your people keep doing what they know best: your staff, your systems, your priorities. We add the security tools, monitoring and extra hands that are hard to build alone.

It isn’t a replacement plan. Your IT lead stays in charge. We’re the team behind them.

## Who co-managed IT is for

– **A one-person IT department** that can’t be on call around the clock or take a real vacation
– **A growing IT team** that needs security tools and depth without hiring for every specialty
– **An in-house team with a big project coming:** an office move, a Microsoft 365 migration, a network or Wi-Fi refresh
– **Regulated businesses** that need security and documentation that hold up for HIPAA or PCI

## What your IT team gets

### Security
– 24/7 threat monitoring and response on every computer
– Email filtering that stops phishing before it reaches inboxes
– Security awareness training and phishing tests for staff
– Updates and patches for Windows, macOS and key apps

### Tools
– Our monitoring and remote management platform, with alerts sent to whoever owns the issue
– Backups, watched daily
– Documentation for your systems, accounts and vendors, kept in one place

### People
– Coverage for vacations, sick days and after hours
– A second set of eyes on networks, servers, firewalls and Microsoft 365
– Extra hands for projects, so day-to-day work doesn’t stall
– One call for your vendors: internet, phones, printers and business software

We support Windows, Mac, iPhone and iPad, Chromebooks and Linux.

## How we split the work

Every team is different, so we write it down before we start: who handles what, who gets called first, and when we step in. A common split looks like this:

| | Your IT team | Arbora |
|—|—|—|
| **Help desk** | First call for staff | Overflow, after hours and when you’re out |
| **Security** | Policies and approvals | 24/7 monitoring, response and email filtering |
| **Backups** | Decides what matters most | Runs and watches them, helps restore |
| **Projects** | Sets priorities | Extra hands and specialists |
| **Planning** | Owns the roadmap | Advice, second opinions and purchasing |

> We’re not here to take your IT person’s job. We’re here to make it easier.

## Co-managed or fully managed?

| | Co-Managed IT | Managed IT |
|—|—|—|
| **Who it’s for** | You have IT staff | No in-house IT |
| **Staff call first** | Your IT team | Arbora |
| **Security, monitoring, backup** | Included | Included |
| **Who’s in charge** | Your IT lead | Arbora, working with you |

No in-house IT? See [managed IT services](/services/managed-it/). Not ready for a plan? On-demand support covers one-off fixes and projects.

## Results we stand behind

– **Under 1 hour** average response from a real person
– **80,000+** email threats blocked for clients since 2023
– **Under 20 seconds** to stop a live attack
– **100%** of attacks stopped, with zero data lost

## How getting started works

1. **Free 30-minute check-up.** We meet with you and your IT lead, look at what you have and ask where you need help.
2. **A clear split.** We write down who owns what, so nothing falls between us.
3. **Onboarding.** We set up our security and monitoring tools, document your systems and fix anything urgent.
4. **Day to day.** Your team runs IT. We’re one call away, with 24/7 emergency support.

## How much does co-managed IT cost?

One flat monthly price based on your devices, servers and locations. Every quote shows the per-device price, so you see exactly what you’re paying for. Project work is quoted up front. No surprise invoices.

## Where we provide co-managed IT

Our office is in Grand Rapids, and we work alongside in-house IT teams across West Michigan: Kent, Ottawa, Allegan, Muskegon, Kalamazoo, Calhoun, Barry, Eaton, Ingham, Ionia, Montcalm, Van Buren and Newaygo counties, plus northern Berrien.